QUESTIONS

Frequently asked questions

Can't find what you're after? Get in touch and we'll help directly.

No. Whether your photo is loose or stuck onto a page in an old album, we're able to scan it safely without damaging the original. You always get your originals back alongside your new digital copies.

We currently offer same-day collection and return in Folkestone, Hythe, Dover, Canterbury, Whitstable, Herne Bay and Faversham. Same-day turnaround can depend on your location and what's being digitised — contact us for more information.

You can use our postal service instead. Get a free quote, pack your photos or tapes in a box, and send them to us by recorded delivery. We'll do the rest and post everything back to you by recorded delivery too.

We digitise printed photographs (loose or in albums) and VHS tapes. Let us know what you have when you request your quote and we'll confirm we're able to help.

Every quote is free and based on your order — quantity, condition, and which services you choose. Get a quick quote and we'll confirm pricing with you directly.

Yes. Once you've chosen your digitisation or restoration service, you'll have the option to add a personalised keyring, mug, photobook, plaque or memory box to your order.

We can sometimes offer a same-day service, depending on your location and what your order requires. For everything else, we'll confirm an expected turnaround when we send your quote.

We ask that items are sent to us by recorded delivery, and we return everything to you the same way, so your originals are tracked at every stage.

Still have a question?

We're happy to help before you order anything.

Contact us