Last updated: June 2026
Welcome to Past to Present Studios (www.pasttopresentstudios.co.uk). These Terms and Conditions ("Terms") govern the relationship between Past to Present Studios ("we", "us", "our") and you, the customer ("you", "your").
By submitting an order, sending us your media, or paying an invoice, you agree to be bound by these Terms. Please read them carefully before using our services.
1.1. Past to Present Studios provides media digitisation, restoration, and video editing services for various formats, including but not limited to VHS tapes, camcorder tapes, photographs, and photo albums.
1.2. Any turnaround times provided by us are estimated guidelines only. While we make every effort to meet these timeframes, we cannot guarantee exact completion dates, particularly for complex restorations or large bulk orders.
2.1. By submitting media to us, you warrant and represent that you are the legal owner of the media, or that you have explicit copyright permission from the owner to have the material copied, digitised, or modified.
2.2. You agree to indemnify Past to Present Studios against any legal claims, costs, or expenses arising from a breach of copyright laws related to the media you provide.
2.3. We reserve the right to refuse to process or digitise any media that we believe contains illegal content, highly offensive material, or material that clearly infringes upon third-party copyright.
3.1. You acknowledge that old analogue media (such as magnetic tapes and photographic paper) degrades naturally over time and can become extremely fragile.
3.2. Past to Present Studios will handle all your items with the utmost care and professional respect. However, you accept that there is an inherent risk of degradation or damage when playing back or handling old, brittle, or poorly stored media.
3.3. We cannot be held responsible for pre-existing defects, or for damage that occurs during the normal and standard operation of our playback, scanning, or transfer equipment due to the underlying fragile state of the media.
4.1. In the unlikely event that your media is lost, damaged, or destroyed while in our physical possession due to our direct negligence, our total liability is strictly limited to:
4.2. Sentimental Value: You explicitly acknowledge that we cannot calculate, insure, or accept liability for the sentimental, emotional, or intrinsic value of your media.
4.3. We will not be liable to you for any indirect, incidental, special, or consequential losses, including but not limited to emotional distress or loss of data. We strongly recommend making digital backups of any files you receive from us as soon as possible.
5.1. Inbound Shipping: You are entirely responsible for the safe packaging and postage of your media to us. We highly recommend using a tracked and signed-for service with adequate postal insurance. We accept no liability for items lost or damaged in transit to us.
5.2. Outbound Shipping: When returning your original media and delivering your physical digital copies (such as USB drives), we use tracked courier services (e.g., Royal Mail). Once your package is handed over to the postal provider, the risk of loss or damage transfers to the courier. Any claims for transit loss must be managed via the courier's compensation guidelines.
5.3. Hand Collection: If you choose to drop off or collect items in person, this must be arranged in advance.
6.1. All prices are quoted individually or based on our current price list. Final invoices will be issued upon completion of the work or as otherwise agreed.
6.2. Full payment must be cleared before we release or return any original media or deliver final digital files/USB drives.
6.3. Uncollected Items: If you do not pay your invoice or fail to arrange collection/delivery of your original media within 90 days of us notifying you that the order is complete, we reserve the right to safely dispose of or destroy the items to recover storage space, without any liability to you.
7.1. We will hold a backup of your digitised files on our secure local storage for a period of 30 days after your order has been delivered or collected. This is a safety measure in case your USB drive is lost or corrupted after receipt.
7.2. After 30 days, your digital files will be permanently and securely deleted from our systems. It is your responsibility to check your digital files within this 30-day window and report any technical issues to us.
8.1. We reserve the right to amend these Terms at any time. The Terms applicable to your order will be those in effect at the time you submitted your media to us.
8.2. These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.